Nusuk for Umrah: what it is, what it asks, what it leaves unsaid
Nusuk is the Ministry of Hajj and Umrah’s platform. Everything below is what it says in its own words, read on 10 November 2026, with the sentence each line rests on. These are the Kingdom’s rules. They are not religious rulings.
Two things share the name
- The Nusuk app is where permits are issued, on your phone.
The Nusuk app allows users to issue Umrah permits electronically, including a certificate of completion after performing the rituals.
Nusuk, about, checked 10 November 2026 - Nusuk Umrah, at umrah.nusuk.sa, is a shop for packages from providers the Ministry has licensed.
Nusuk Umrah is a one-stop-shop platform overseen by the Ministry of Hajj and Umrah, offering Umrah visitors and visitors from target countries a variety of Umrah and Ziyarah packages, provided by the Ministry's authorized service providers, ensuring an easy and seamless experience.
Nusuk Umrah, questions and answers, checked 10 November 2026 - Registering on Nusuk Umrah costs nothing at present. The Ministry keeps the right to charge.
noting that there are no fees for the registration process on the platform currently, but the Ministry of Hajj and Umrah reserves the right to impose a registration fee on the User at any time.
Nusuk Umrah, terms of use, checked 10 November 2026 - Registering there does not mean you have been accepted for Umrah.
Registering on the platform does not mean that you will be accepted for Umrah. Packages and payment will be available at a later time.
Nusuk Umrah, questions and answers, checked 10 November 2026
Who may perform Umrah, by visa
- Holders of a visit, tourism or work visa may perform Umrah.
Yes, the holders of a (visit, tourism, work) visa can perform Umrah.
Nusuk, questions and answers, checked 10 November 2026 - Holders of a transit or stopover visa can apply through Nusuk. That visa cannot be used for Hajj.
Yes, transit/stopover visa holders can apply to perform Umrah during their stopover in Saudi via Nusuk.sa, but the transit/stopover visa may not be used for Hajj travel.
Nusuk, questions and answers, checked 10 November 2026 - An Umrah visa allows a stay of up to 90 days.
Please note that the Umrah visa allows you to stay within the Kingdom for a period not exceeding 90 days.
Nusuk Umrah, questions and answers, checked 10 November 2026 - Umrah may be performed more than once in a year.
You are allowed to perform Umrah more than once during the year, as long as you don't violate the organizational regulations.
Nusuk, Umrah, checked 10 November 2026
The Umrah permit
- The permit is issued in the Nusuk app for a date and a time that you choose.
Choose the date and time that suits you, and begin your journey to Masjid Al-Haram with easy steps through Nusuk.
Nusuk, Umrah, checked 10 November 2026 - Come at the time on the permit. If you miss it, book again once that time has passed.
We hope that you adhere to the attendance time specified in the Umrah Permit. You can book again after the time, which is specified in the permit expires.
Nusuk, questions and answers, checked 10 November 2026
Women, children and families
- A woman does not need a male guardian (a mahram) with her. This is the Kingdom's rule for the platform. It is not a religious ruling, and this site does not give one.
Can a woman perform Umrah without a male guardian (A mahram)? Yes, the mahram is not mandatory.
Nusuk Umrah, questions and answers, checked 10 November 2026 - On Nusuk Umrah the youngest age is five.
Yes, Umrah is allowed for individuals aged five years and old
Nusuk Umrah, questions and answers, checked 10 November 2026 - You can add up to 7 family members to your account.
The maximum number of family members that you can add is 7.
Nusuk Umrah, questions and answers, checked 10 November 2026 - They must live in the same country as you.
Family members must be in the same country of residence as you.
Nusuk Umrah, questions and answers, checked 10 November 2026
Wheelchairs and golf carts
- At Masjid al-Haram, elderly and disabled pilgrims can use manual wheelchairs, electric wheelchairs and golf carts.
Yes, elderly people and persons with disabilities can use manual wheelchairs, electric wheelchairs, and golf carts.
Nusuk, Umrah, checked 10 November 2026 - Where to find them at Masjid al-Haram: free manual wheelchairs at three squares, electric wheelchairs at four points, and free golf carts in the courtyards.
1- Free manual wheelchairs are available at: Eastern Square (Public Transport Entrance), Southern Square (beside King Abdulaziz Endowment), Western Square (Al-Shubaika Entrance). 2- Electric wheelchairs are available at: Eastern Square (Qashashiya rooftop), Southern Square (Ajyad Bridge leading to the first floor), Ajyad Gate escalator, Western Square (Al-Shubaika Bridge). 3- Golf carts are available free of charge in the courtyards of Masjid al-Haram. You can ask staff or security officers about them.
Nusuk, Umrah, checked 10 November 2026 - At the Prophet's Mosque, manual wheelchairs and golf carts are free.
Manual wheelchairs and golf carts are available free of charge to serve visitors with disabilities, patients, and the elderly.
Nusuk, visiting the Rawdah, checked 10 November 2026
Official help
- The Ministry's line is 1966 inside Saudi Arabia and 920002814 from abroad.
From within the Kingdom 1966 From outside the Kingdom 920002814
Nusuk, contact, checked 10 November 2026 - Care centres around Masjid al-Haram help lost visitors and take complaints, in ten languages.
Yes, there are Care Centers (Inayah) operated by the Ministry of Hajj and Umrah around Masjid al-Haram. They provide guidance for lost visitors, receive complaints and inquiries, and offer assistance. Staff members speak ten languages: Chinese, Urdu, English, Turkish, Uzbek, Indonesian, Malay, Hausa, Arabic, and Farsi. You can also contact them via the hotline: 920002814.
Nusuk, Umrah, checked 10 November 2026 - For tourism questions there is a 24-hour line, 930.
For all tourism inquiries and assistance, you can contact the tourist care hotline (930), available 24/7, or reach out to the airlines for support.
Nusuk, Umrah, checked 10 November 2026 - Nusuk Umrah has its own call centre.
For assistance, please reach out to our call center: 966 9200 31201
Nusuk Umrah, questions and answers, checked 10 November 2026
Where Nusuk’s own pages differ
Both are shown as written. We do not choose between them.
Umrah during the Hajj season
- One part of Nusuk's Umrah page says procedures are regulated in the Hajj season.
As for the time, Umrah can be performed throughout the year -on any day and in any month- without being restricted to a specific season, except during the Hajj season when procedures are regulated to ensure the smooth flow of crowds and the safety of the Guests of Allah.
Nusuk, Umrah, checked 10 November 2026 - Another part of the same page says Umrah cannot be performed then.
It cannot be performed during the Hajj season, as priority is given to Hajj pilgrims.
Nusuk, Umrah, checked 10 November 2026
Children
- Nusuk's Umrah page says children may perform Umrah and gives no age.
Yes, children are allowed to perform Umrah.
Nusuk, Umrah, checked 10 November 2026 - Nusuk Umrah sets five as the youngest age.
Yes, Umrah is allowed for individuals aged five years and old
Nusuk Umrah, questions and answers, checked 10 November 2026
What Nusuk does not say
None of the pages read answers these. Anyone who tells you a firm answer is guessing or repeating someone else.
- Who exactly must hold an Umrah permit.
- How far ahead a permit can be booked, and how long it lasts.
- How to change or cancel an Umrah permit.
- Whether the permit costs anything.
- Whether a British electronic travel authorisation is accepted for booking a permit.
Short answers
Can you perform Umrah on a tourist visa?
Holders of a visit, tourism or work visa may perform Umrah.
Can a woman perform Umrah without a mahram?
A woman does not need a male guardian (a mahram) with her. This is the Kingdom's rule for the platform. It is not a religious ruling, and this site does not give one.
What is the minimum age for Umrah on Nusuk?
On Nusuk Umrah the youngest age is five. Nusuk's main Umrah page says children may perform Umrah and gives no age.
What happens if you miss the time on your Umrah permit?
Come at the time on the permit. If you miss it, book again once that time has passed.
Are wheelchairs available at Masjid al-Haram?
At Masjid al-Haram, elderly and disabled pilgrims can use manual wheelchairs, electric wheelchairs and golf carts. Where to find them at Masjid al-Haram: free manual wheelchairs at three squares, electric wheelchairs at four points, and free golf carts in the courtyards.
Next
- Visiting the RawdahThe booking, step by step, in Nusuk’s own words.
- Visa options and fees
- Emergency numbers and embassies
- Build your trip